Terms of Service

Last updated: April 7, 2026

Introduction

These Terms of Service (“Terms”) govern your access to and use of ClientCove, operated at client-cove.com (“we”, “us”, “our”, or “ClientCove”). By creating an account or using the platform, you agree to be bound by these Terms.

If you are using ClientCove on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms, and “you” refers to that entity.

Account Terms

To use ClientCove, you must:

• Be at least 18 years old.
• Provide accurate, complete, and current information when creating your account.
• Keep your login credentials secure. You are responsible for all activity that occurs under your account.
• Maintain one account per person. If you need to give colleagues access to your workspace, use the workspace invite feature — do not share login credentials.

Notify us immediately at [email protected] if you believe your account has been compromised.

Acceptable Use

You agree not to use ClientCove to:

• Engage in any illegal activity, including but not limited to fraud, money laundering, or violating any applicable laws or regulations.
• Upload or transmit malware, viruses, or any malicious code that could harm our systems or other users.
• Impersonate another person, company, or entity, or misrepresent your affiliation with any person or organization.
• Attempt to gain unauthorized access to any part of the platform, another user's account, or our infrastructure.
• Scrape, crawl, or systematically extract data from the platform using automated means without our express written permission.
• Abuse the platform in a way that degrades performance or availability for other users.

We reserve the right to suspend or terminate accounts that violate these rules, without prior notice in cases of serious or repeated violations.

Service Description

ClientCove provides branded client portals for freelancers and agencies. The platform includes:

• Branded, magic-link client portals accessible without a client login.
• File sharing, file uploads, and file request workflows.
• Threaded project messaging between workspace owners and clients.
• Invoice creation and payment collection via Stripe.
• Contract creation and client e-signature.
• Project status and milestone tracking.
• AI-assisted communication tools powered by Anthropic's Claude API — including auto-drafted status updates, onboarding messages, contract templates, reply suggestions, and follow-up nudges.

We may add, modify, or remove features at any time. Where changes significantly reduce functionality, we will give reasonable notice.

Plans & Pricing

ClientCove is offered on three subscription plans:

• Solo — $29/month. Designed for individual freelancers managing a small client roster.
• Studio — $59/month. For small teams managing more clients with additional storage.
• Agency — $149/month. Unlimited clients, team members, and white-label branding options.

All plans include a 14-day free trial. No credit card is required to start a trial.

We reserve the right to change plan pricing with at least 30 days' notice sent to your registered email address. Price changes will not affect your current billing period.

Payment Terms

Workspace subscriptions. Subscription fees are billed monthly in advance via Stripe. By providing a payment method, you authorize us to charge the applicable subscription fee on each billing cycle. Failed payments may result in suspension of your workspace.

Client invoice payments. When you send invoices to your clients through ClientCove, payments are processed via Stripe Connect and deposited directly into your connected Stripe account. ClientCove charges a 0% platform fee on client invoice payments. Standard Stripe processing fees apply and are separate from your ClientCove subscription.

All subscription amounts are in US dollars unless otherwise stated.

Cancellation & Refunds

You may cancel your subscription at any time from your workspace settings. Your access to paid features will continue until the end of the current billing period. We do not offer partial refunds for unused time within a billing period.

After cancellation, your data remains available for export for 30 days. After that window, your workspace data will be permanently deleted.

If you believe you were charged in error, contact us at [email protected] within 30 days of the charge and we will review it.

Intellectual Property

Your data. You own all content you upload to ClientCove — files, messages, contracts, and other materials. You grant us a limited license to store, process, and display that content solely for the purpose of providing the service to you.

The platform. We own ClientCove, including its code, design, trademarks, and branding. Nothing in these Terms grants you a right to use our intellectual property beyond what is necessary to use the service.

Client portal content. Content added to a client portal — including files shared, invoices sent, and contracts executed — belongs to the workspace owner and, where applicable, their client. ClientCove acts only as a conduit.

AI-generated content. Drafts, suggestions, and other outputs generated by the AI features are provided as-is. Ownership of AI-generated content transfers to you upon generation. You are responsible for reviewing and editing AI-generated content before sending it to clients.

Limitation of Liability

ClientCove is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the service will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, ClientCove and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service — including but not limited to lost profits, lost data, or business interruption — even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from or related to these Terms or the service is limited to the total fees you paid to ClientCove in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless ClientCove and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you upload or transmit through the platform.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of ClientCove will be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

Changes to These Terms

We may update these Terms from time to time. For material changes — those that significantly affect your rights or obligations — we will give at least 30 days' notice by email to your registered address before the changes take effect.

Continued use of ClientCove after updated Terms take effect constitutes acceptance of the new Terms. If you do not agree to the updated Terms, you must cancel your account before they take effect.

Contact

Questions about these Terms? We're happy to clarify anything.

ClientCove
Email: [email protected]
Website: client-cove.com